Shipping
Cosmic Eye Customer Support Policy
95% of our parcels are delivered within 3 weeks.
Shipping times can vary for products. Variances in shipping times can occur due to the following scenarios:
-Increase in overall shipping times during the holiday peak season.
-International orders with limited tracking as they go through customs and are being shipped by sea/air.
-USPS orders require extra days during sorting.
-Increase in overall shipping times during the holiday peak season.
-International orders with limited tracking as they go through customs and are being shipped by sea/air.
-USPS orders require extra days during sorting.
Please contact our support team if you have orders in transit for longer than the 3 weeks.
Any and all claims that are requesting reprints, refunds, returns, and/ or for any reason must be submitted within 4 weeks of receiving your order or your expected delivery date.
Order Cancellations and Address Changes
We cannot make any cancellations or address changes for any orders after your order has reached production. We typically begin production of your item within 24 hours of your order being submitted and we cannot guarantee that we will see your request to cancel or change the address.
Reprint & Refund Policy
While we want every order to be perfect, mistakes can happen occasionally. We can offer reprints and refunds for your orders if there are order mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reprint or refund will be either from us or you. If an order is reprinted with upgraded shipping, we do not cover the cost of upgraded shipping. You will cover the cost of upgraded shipping.
Let's look at the scenarios when you can request a reprint/refund and who covers the cost.
When Cosmic Eye covers the Reprint/Refund cost:
• If there is our issue with your product in your order.
• If the product in your order is broken or damaged in the mail.
• If you receive the wrong product in your order.
• The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.
• If the product in your order is broken or damaged in the mail.
• If you receive the wrong product in your order.
• The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.
When Cosmic Eye doesn't cover the Reprint/Refund cost:
• If you or your customer don't like the product printed accordingly to our standards.
• If wearable product was received more than 1 month ago. All jewelry wearable products ordered more than 1 month ago will have a warranty period of 1 month only.
• If you make any mistakes while creating your product
• If you selects the wrong size when ordering the product.
• If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered by Cosmic Eye.
• The tracking for your order shows delivered but you have not received the package.
• If wearable product was received more than 1 month ago. All jewelry wearable products ordered more than 1 month ago will have a warranty period of 1 month only.
• If you make any mistakes while creating your product
• If you selects the wrong size when ordering the product.
• If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered by Cosmic Eye.
• The tracking for your order shows delivered but you have not received the package.
Lost in Transit
Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum 4 weeks.
Returns Policy
Cosmic Eye does not accept returned orders. We cannot issue refunds for any returned orders.
Cosmic Eye does not accept returned orders. We cannot issue refunds for any returned orders.
Exchange Policy
Cosmic Eye does not offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.
Cosmic Eye does not offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.